Hymans Robertson

Experience and Interaction Design

GO platform hero image

Design Brief

Hymans Robertson - an indepedent pensions consultancy that services the private and public sector - required concept development and refinement for 'GO' platform, a transformative service that empowers customers to take control of their pensions.

Design Strategy

Collaborative working with different departments across Hymans Robertson to understand the requirements and develop the concept. This involved working closely with management teams in London, and working with build teams in Edinburgh to develop and realise the design solution.

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Annotated user journey

Information Architecture

Trying to communicate the intricate complexities to users is quite a challenge. Content was prioritised and grouped across three levels to ensure users received the right information at the right time.

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Data hierarchy prioritising content for users

Iterative Testing

A researcher conducted testing sessions during each iteration, ensuring that the design and proposition were understood by users. Each iteration of the prototype progressed the design fidelity, starting at low-detail sketches and progressing to high-detail wireframes.

Sketch example

Screenshot from the sketch prototype, which was tested with users

Design Development

I worked closely with a visual designer to develop the design and ensure the integrity of the experience was maintained. It was important that the design was clear and simple for users to understand and interact with.

Visual example

Strong use of colour allows users to compare their options

Visual example

Chunky UI elements ensures that inputs are easy to interact with on touch devices

Flexible Framework

The design framework needed to be extremely flexible to allow rebranding, making it easy for the salesteam to sell the GO platform to clients. Slots were allocated within the page templates for branding, while also outlining where the use of imagery may affect usability.

Sketch example

The page templates were designed to provide rebranding options

Outcomes

Since launching, the GO platform has received buy-in from high-end clients that provide pensions to a large employee base. The platform received positive press coverage, claiming that some employees have been 'doubling what they're saving'. The GO platform was awarded DC Investment Innovation of the Year, and Hymans Robertson were recognised as Consultancy of the Year at the 2015 UK Pensions Awards.

"GO is leading the market in changing pension savings behaviour for the DC generation. Our approach of focussing on outcomes for employees has set the standard for measuring workplace savings success."

Image of Paul
Paul Waters

Partner, Hymans Robertson

"Engagement has been high, with a third of the users on the site using the functionality to investigate the best way to get back on track and over 10% making immediate changes to save more. We’ve had some great feedback from members, telling us that the site is 'intuitive and easy to understand' as well as providing them with 'the impetus to do something about it'. This is exactly what we were hoping for."

Anne Harris

UK Pensions Manager, ScottishPower

Related work

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Whether you are just looking to discuss a project, any opportunities, help starting out in UX, or just looking for a bit more information - get in touch and I’ll be sure to get back to you

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